TORVEX FAQ
Q1: What kind of company is Tuowei Motorcycle?
A: Established in 2000 and located in the Zichuan Advanced Manufacturing Industrial City in Zibo, Shandong, Shandong Tuowei Motorcycle Co., Ltd. is a professional manufacturer integrating R&D, production, sales, and import/export trade for motorcycles and ATVs. We possess comprehensive R&D and manufacturing capabilities for complete vehicles and components, and hold official qualifications for domestic and international trade.
Q2: What is the scale of the factory and the level of industry experience?
A: We have over 20 years of experience in the motorcycle manufacturing industry, with a production workshop area exceeding 30,000 square meters and modern assembly lines for complete vehicles.
Q3: What are your company's main products?
A: We specialize in four product series: off-road motorcycles, street/scooter motorcycles, two-wheeled electric vehicles, and ATVs (All-Terrain Vehicles), while also supplying corresponding parts and components.
Q4: Do you support OEM and personalized customization?
A: Yes, we do. We offer personalized customization services-including logo printing, color scheme modifications, and specification adjustments-to accommodate bulk wholesale and OEM orders.
Q5: What quality-related certifications does the company hold?
A: We are ISO9001 Quality Management System certified and implement standardized operating procedures throughout the entire production process to ensure consistent product quality.
Product Specifications
Q6: What are the key specifications of the TWBH-V2-CB300V off-road motorcycle?
A: Power: 16kW; Curb weight: 113kg; Suspension travel: 280mm. It features a CB300 engine paired with a 5-speed transmission, Taiwan HTW dual-adjustable damping suspension, a chrome-molybdenum steel frame, 21-inch front and 18-inch rear wheels, and a seat height of 930mm.
Q7: What are the specifications/features of the TW-FZ Laser 150EFI scooter?
A: 150cc liquid-cooled engine with Bosch fuel injection system; dual-channel ABS, TFT color LCD dashboard, keyless start, and full LED lighting; 13-inch wheels, 7.1L fuel tank, 810mm seat height, and 128kg curb weight.
Q8: What are the performance specifications for the TW Golden Eagle electric two-wheeler?
A: Standard 48V 350W motor (optional 500W upgrade); top speed of 40 km/h, maximum load capacity of 200 kg; features drum brakes, remote anti-theft alarm, dual-shock suspension, and a two-person seat; 14-inch tubeless tires; available in 10 color options.
Q9: What are the specifications and configuration for the TW Grand Dodge ATV (with roll cage)?
A: Engine displacement of 200cc or 250cc; CVT transmission with chain drive; curb weight of 220 kg; 10-inch aluminum alloy wheels; front and rear disc brakes; equipped with a roll cage, handguards, LCD dashboard, and high-back seat; 5L fuel tank; vehicle dimensions: 180 × 110 × 110 cm.
Q10: Can a single order include a mix of different vehicle models?
A: Yes. We support mixed-model container shipments across our four major series, enabling one-stop procurement of complete vehicles and matching spare parts.
Orders, Production, and Delivery
Q11: What is the typical production lead time for bulk orders?
A: Lead times depend on order volume and customization requirements. Standard in-stock models have short lead times; for OEM custom orders, an accurate production schedule is provided after all technical details are confirmed.
Q12: Are all vehicles inspected before leaving the factory?
A: Every vehicle undergoes brake performance testing, electrical system testing, and actual road testing before shipment to ensure strict quality control. Flexible production lines allow for the simultaneous manufacturing of both gasoline and electric vehicles.
Q13: Can I purchase spare parts only, without buying the complete vehicle?
A: Yes. We maintain a standardized parts warehouse; in addition to complete vehicles, we support the separate purchase of OEM parts suitable for wholesale and export orders.
Q14: What is the minimum order quantity (MOQ)?
A: The MOQ is negotiable. While standard full-container orders are preferred, we can also tailor order arrangements to specific project requirements; please contact our sales team to discuss details.
Q15: Can you assist with arranging sea freight logistics?
A: We can provide customs declaration documentation and assist in coordinating with freight forwarders. Alternatively, customers may designate their own freight forwarders to handle booking and shipping.
After-sales & Partnership
Q16: What after-sales services are provided for exports?
A: We offer 24/7 online consultation and technical support, supply OEM replacement parts, and provide ongoing service support to global customers.
Q17: Can you provide product documentation and certificates for local customs clearance?
A: Yes. Once a partnership is established, we provide the necessary documentation for customs declaration and clearance, tailored to the specific requirements of the destination country.
Q18: Can I get a sample vehicle for testing first?
A: Sample purchases are supported. The buyer is responsible for shipping and related costs for sample orders; bulk order cooperation can proceed after the sample is approved.
Q19: How can I become a local TORVEX distributor?
A: We welcome inquiries from potential distributors worldwide. Please contact our sales team with your target country and estimated purchase volume, and we will provide a tailored distribution partnership proposal.
Q20: How can I obtain the full product manual and the latest price list?
A: Please contact us via our official website, email (sales@torvexmoto.com), or reach out to our sales representative (Shanna). Let us know which models interest you and your purchasing requirements, and we will send you the latest pricing and product information.